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Frequently Asked Questions

Q. I did not receive an email with download instructions after paying for the ebook. How can I get me guide?

A. Goto http://www.powerfulguides.com/portal/download.php and login using your Paypal email address.

Q. I don't really know how to download and save a file to my desktop. Can you help me?

A. Please see our tutorial by clicking here

Q. I'm really having trouble opening the book to read. Can you give me a step by step on what I need to do to open and read your book?

A. Sure no problem. Follow the steps below.

  • Using the download link in the email instructions, download the book and save to your desktop.
    Once the file is on your desktop you will need to unzip it. If you have software that will unzip it for you already installed the file will display an icon. Windows XP zipped items will have a folder with a zipper on it. If you have Winzip installed the file will look like the picture to the right.
  • If you don't have any of the symbols described above you will need to download Winzip by clicking here. If you have Windows Vista you will need to download 7 zip instead. Just do a search for 7 zip and pick a site to download it from. It is a free program.
  • To unzip it just right-click and select Extract All.( Winzip users select Extract To)An extraction wizard will run. When you get to the part about where you want to store the files click on BROWSE and select DESKTOP. If you are using winzip or some other program you may need to consult the help section, but it will be about the same as it is described here.
  • Once the file ps2 repair guide.exe is on your desktop you can double-click on it and it will open and ask for your access code. Your access code is the email address used to make the purchase. If that does not work then your email probably did not get setup during the order process. Please send an email by clicking here and request that your email address be setup as the access code. Make sure to include your phone number so you can be called if we have a problem communicating by email.
  • After you enter your email address the program will go out and verifiy with our system. Once verified then the book will open using the built in reader. Once the book has verified then you can hang up your online connection.

Q. When I click on the download link I get the error message 404:file not found. Now what should I do?

A. This is usually caused by the download link being broken. Sometimes the email will not highlight the link entirely so you cannot get to the file correctly. The download instructions tell you where the beginning and the end of the link is. If it is not highlighted correctly then just copy and paste the link into your browsers address bar and hit enter. That should start the download.

The link will start with http:// and then have stuff in here and end with PS2-TS . Just copy and paste from the http:// and end with the PS2-TS and then paste that into your browser address bar and hit enter.

Q. I'm trying to download with the MSN browser but it is not working correctly.

A. You need to use your Internet Explorer browser to goto the site and download. In some cases the MSN browser has caused problems depending on it's settings.

If you are still having trouble at this point then please send us an email telling us exactly what the error is that you are getting and when you are getting it. Please send an email by clicking here

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