Powerful Guides- Frequently Asked Questions

Frequently Asked Questions

Q. I have a new PC and my access code won't work with it. What should I do?

A. If you switch PC's or even just want to read the PS2 Repair Guide on a different PC just send an email to by clicking here and request a new one. We understand that you may have more than one PC that you want to keep the book on. We can issue you a new one for use on a seperate PC, but we will determine what the limit is. It is best to put the book on the PC that you will use the most often.

Q. I did not receive an email with download instructions after paying for the ebook. How can I get my guide?

A. Goto http://www.powerfulguides.com/portal/download.php and login using your Paypal email address.

Q. When I use my email address as the access code it will not work. What is wrong?

A. This problem is caused most of the time because this step was missed or did not go right during the ordering process. Just send an email requesting that your email address be setup as the access code. You will need to provide the information proving that you have made the purchase.

Q. I don't really know how to download and save a file to my desktop. Can you help me?

A. Please see our tutorial by clicking here

Q. I'm really having trouble opening the book to read. Can you give me a step by step on what I need to do to open and read your book?

A. Sure no problem. Follow the steps below.

Using the download link in the email instructions, download the book and save to your desktop.

Once the file is on your desktop you will need to unzip it. If you have software that will unzip it for you already installed the file will display an icon. Windows XP zipped items will have a folder with a zipper on it. If you have Winzip installed the file will look like the picture to the right.

If you don't have any of the symbols described above you will need to download Winzip by clicking here. Once downloaded you will need to double-click and let it install. If you have Windows Vista you may need to install a program called 7 zip. Just do a search on Google for it to find a download.
To unzip it just right-click and select Extract All.( Winzip users select Extract To)An extraction wizard will run. When you get to the part about where you want to store the files click on BROWSE and select DESKTOP. If you are using winzip or some other program you may need to consult the help section, but it will be about the same as it is described here.
Once the extracted file is on your desktop you can double-click on it and then enter your email address when requested and validate the purchase.
The file should then open up using the built in reader.
If your email address does not work then please send an email to let us know. We can take care of it for you. the email link is listed on the left hand border of this page.

Q. When I click on the download link I get the error message 404:file not found. Now what should I do?

A. This is usually caused by the download link being broken. Sometimes the email will not highlight the link entirely so you cannot get to the file correctly. The download instructions tell you where the beginning and the end of the link is. If it is not highlighted correctly then just copy and paste the link into your browsers address bar and hit enter. That should start the download.

The link will start with http:// and then have stuff in here and end with the item number. For example PS2-TS . You can get the item number off your Paypal receipt. Just copy and paste from the http:// and end with the PS2-TS (or your item number) and then paste that into your browser address bar and hit enter.

Q. I'm trying to download with the MSN browser but it is not working correctly.

A. You need to use your Internet Explorer browser to goto the site and download. In some cases the MSN browser has caused problems depending on it's settings.

Q. I purchased the Powerful PS2 Repair Guide and this FAQ page is not helping me.

A. We have developed a different FAQ page for owners of the PS2 Repair Guide becasue it uses a licensing system to protect the contents. To see that FAQ page please Click Here

A. The Powerful PS2 Repair Guide is 73 pages full of pictures and descriptions of the processes needed to fix your console. The file size is approximately 3.5 MB so it only takes a few minutes to download even with a dial-up connection.

A. Download the FREE Trial of the Powerful Playstation 2 Repair Guide. There are instructions there to help you.

Q. I have the guide open but don't seem to be able to use the print key. How can I print the guide?

A. The security program protecting the pdf file disables most of the functions in Adobe Reader including the print function. To bypass this and print out the guide simply press the CTRL + P keys at the same time for 3 seconds. You cannot print the Xbox Repair guide.

Q. I have Windows Vista and keep getting a message from the ebook security software saying my firewall is preventing the ebook from being validated. What can I do?

A. By default, most programs are blocked by Windows Firewall, to help make your computer more secure. To work properly, some programs might require you to allow them to communicate through the firewall. Here's how to do that:

1. Open Windows Firewall by clicking the Start button , clicking Control Panel, clicking Security, and then clicking Windows Firewall.

2. In the left pane, click Allow a program through Windows Firewall. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

3. Select the check box next to the program you want to allow, and then click OK.

If you are still having trouble at this point then please send us an email telling us exactly what the error is that you are getting and when you are getting it. Please send an email by using the email link on this page.